Benefits
Accessible
Our experienced employees on the national service hotlines have access to all the important machine data and can help you with expert knowledge.
Rapid on-site assistance
Rapid on-site assistance is provided by our highly developed service and sales network of more than 35 of our own organisations and trading partners in over 100 countries worldwide.
Remote
With ARBURG Remote Service ARS, you can analyse problems remotely with our experts. An encrypted data connection is used to provide you with a remote diagnosis – quickly and efficiently.
Reliable
Make use of preventive maintenance, oil management and regular calibration with a service contract. For fewer standstills and greater reliability from your ARBURG technology.
“For us, 'Service' doesn't just mean providing a service, but is much more an expression of an attitude. When you use ARBURG products, you can be sure that you will receive comprehensive support throughout the entire service life of the system.”
Lars Langner, Vice President After Sales Service
272
Service technicians
90 %
First-pick rate
37
ARBURG locations
Service examples
Remote diagnosis
With ARBURG Remote Service ARS, you can work efficiently via remote diagnosis. Our experts only visit you on site when it's necessary. You can actively unlock the access authorisation to your data via a protected connection each time you need it.
Service technicians
Every member of our Service team receives one year of training with us. Which is how we ensure that you receive worldwide support exclusively from highly qualified specialists who know our products down to the last detail.
Fujian & Zhejiang: Frank Zhang
Tel. +86 400 9999 887
ming_zhang@arburg.com
Shanghai: Vian Xu
Tel. +86 400 9999 887
liqin_xu@arburg.com
Shenzhen: Sam Sun
Tel. +86 400 9999 887
sam_sun@arburg.com
Retrofitting
A wide range of options and accessories can be retrofitted, enabling you to flexibly convert your ALLROUNDER. If our offer adds up, our service technicians will take over the conversion – quickly and professionally.
Tel.: +49 (0) 7446 33-3295
spare_parts@arburg.com
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